The moment we entered the Royal Palm, we immediately felt a warm and welcoming atmosphere created by the dedicated and amazing team. The general manager and the front office team greeted us with the utmost warmth and hospitality. The general manager and her assistant are remarkable women who run the resort with elegance, sophistication, and an incredible attention to detail that is evident throughout the entire establishment.
Their thoughtful leadership was apparent in every aspect, especially in the small details like the beautiful flower arrangements at the entrance and in our room. The service was prompt, efficient, and had a personal touch that made us feel valued as guests. We were particularly impressed by the surprise celebration and gift pop-up boutique, which showed their attentiveness.
A special mention must be given to Jimmy, the F&B Manager, and his exceptional team. They continuously spoiled us and provided personalized service that catered to our every need, surpassing our expectations. Every meal was a culinary delight - the food here is of the highest quality, with amazing flavors and presentation that left us in awe.
The resort itself is a hidden gem - it is cozy, not too big, and exudes a sense of tranquility. The friendly and professional team at the boathouse further enhanced this peaceful atmosphere and made our stay even more enjoyable.
The lady at the hotel souvenir shop went above and beyond to help us find the perfect souvenirs to remember our wonderful stay.
Although this was our first visit to the Royal Palm, after such an incredible experience, it will definitely not be our last. We are excited to create more cherished memories at this outstanding resort.