We made a reservation here for a week on a half board basis. We enjoy Greek cuisine and exploring different restaurants. However, during check-in, the receptionist seemed a bit hesitant about the half board option. Just because the hotel is a 5-star establishment, it doesn't automatically mean all-inclusive is the only choice. In Greece, it is safe to freely roam around, and who wouldn't want to discover the charming town of Rhodes?!
The service at the pool bar was absolutely terrible, completely opposite to the service at the rooftop pool. Upstairs, the staff would walk around and take orders. They even helped with the parasols without being asked. On the other hand, downstairs, it was a completely different story. The guys working there were friendly but extremely laid back. Two families were staying at the hotel with their sons and daughters. The guys were getting drunk from early mornings every day, smoking in the indoor jacuzzi, and even smoking weed by the pool restrooms. I couldn't understand them, but their body language could be quite intimidating at times, to the point where I didn't want to use the facilities where they were. Dealing with them every day was quite unpleasant, but unfortunately, you can't choose your fellow guests! The pool bar staff allowed them to do whatever they pleased. These are the reasons why I gave a 3-star rating for the services.
The hotel is in a fantastic location, only a 10-minute walk from town. We really liked the underpass that provided direct access to the beach. The room was spacious and well-equipped. The cleaning staff and restaurant employees were always polite, friendly, and helpful. We each enjoyed a spa treatment package, and it was absolutely amazing.
If you arrange your own taxi, it will be around 3-4 Euros cheaper compared to having the hotel call one for you. When they call a taxi, they provide you with a paper containing a reference number, which you need to give to the taxi driver.
The pool towels are distributed by the Spa. The entrance to the spa is through a lift located outside, behind the Elite Suite's lobby.