Regrettably, our experience did not meet our expectations. We had reserved a room with a picturesque mountain view for a single day. However, upon arrival, we were unexpectedly assigned a room designed for individuals with special needs. In addition to the unique amenities provided, we were dismayed to discover a foul odor emanating from the bathroom and the shower drains were visibly clogged, with fecal matter present near the tap. We promptly informed the reception, only to be informed that such an incident had never occurred before and we were the first to bring it to their attention. Considering the hotel's purported '5-star' status, we had anticipated a higher level of professionalism and maintenance.