The place is everything we needed before returning to Athens to catch our flights! Our room was a little bit outdated but clean and functional.
I was travelling with my mom who has disabilities and reduced mobility. I chose this hotel because it has an elevator and in Booking it was mentioned that it is a hotel with facilities for disabled guests. They have a ramp by the hotel entrance and elevator to move around the facilities, however, it is not enough.
To get to the beach area, there are several stairs and no other way to go to the beach, and there is no parking spot dedicated to people with reduced mobility.
During our last day I had an unfortunate conversation with one of the ladies that the previous day was at the reception (it looks like she had the day off or she was waiting to start her shift, I'm not sure).
Since the previous day the only spot to park was partially blocking the ONLY ramp to get into the hotel, I moved the car. I asked the receptionist if it was ok, and informed that I parked in front of the entrance because I had the disability parking card, and there was no other spot She said, yes (very nice lady). 2 seconds later this other lady came asking if the car in front of the entrance was my car and asked me to move it. I was quite shocked, not understanding who the lady was and why she was addressing me with such manners. The receptionist told her that I had the disability card and then looked at me and said that is OK. But this other lady insisted that I should move the car and park it as I did the previous night.
I told her that the previous night there was no parking available by the entrance and I was partially blocking the ramp so that is why I moved it. She insisted several times, so I told her: OK, I'm moving the car (these were my last few hours of holidays and rest and recuperation before returning to Ukraine where I work as a humanitarian since the full-scale invasion, so the last I needed was unnecessary drama).
However, I mentioned that it is unbelievable that in a 4 star hotel there is not a single parking spot for people with disabilities, to which she replied: we have the ramp.
I insisted that it is not the same and they should have more accessible areas, including parking.
Then she said: even if we had it, people won't respect it and park there anyway
Sorry, but that answer is just UNACCEPTABLE.
I hope the hotel re-thinks what it means to be a hotel with facilities for disabled guests, especially after I saw that +70% of their guests are elderly people (some with reduced mobility). They should at least have 1 or 2 parking spots dedicated, think more about options for disabled people accessing the beach area, but most importantly, investing in having ALL their staff trained and sensitized (several Greeks told me that this is part of the culture, and 50% of the population don't care. I think that in 2024 it is time to start changing that).
I hope this review helps the hotel to check their internal policies and invest some money to make their facilities even more accessible, their staff more sensitized so we, as guests with disabled family members can also enjoy our holidays.
If it wasn't for that I would give the hotel 5 stars, but someone needs to start caring and doing something to make this world and society more empathetic.
P.S.: thanks to the lady working on the pool area who boosted my mood after the unfortunate conversation with salsa and bachata music ❤️🩹
P.S.2: get the massage with John! It was the best massage ever. He is a very nice therapist who will invest the time to answer all your questions and give you the best tips 🙂