Sunrise village beach

I had a wonderful experience at the hotel. We checked in and planned to stay for approximately three days. Unfortunately, the food was extremely disappointing. It appeared as if they had simply purchased it from a budget supermarket like Lidl. Moreover, considering the price, the rooms were quite terrible. If I were to offer one piece of advice, it would be to avoid planning a trip there. This recommendation comes from someone who suffered from food poisoning due to the hotel's food.

The beach was pleasant. The food offered a different selection every day. Although the room was clean, it had some minor issues. Unfortunately, there was no wifi available in the room. As parents with a toddler, one particular night was quite stressful due to a loud party taking place nearby that lasted until midnight.

To begin this review, I encountered several incidents during my stay at the Sunrise Beach Hotel. Upon arrival, my parents' room had an interesting smell and their toilet was not functioning. However, the receptionist Maria was very attentive and helped me resolve these issues. On the first day, we headed straight to the pool to make the most of our holiday. The entertainment team initially seemed fun and exciting, but unfortunately, this was far from the truth. Despite the hotel having a mix of English and French-speaking guests, all the entertainment was conducted in French. It was disheartening to see them completely ignore us whenever we were anywhere in the hotel. Every morning, they would greet and engage in conversation with those wearing blue wristbands, but everyone else was completely disregarded. At first, we didn't think much of it, but during dinner, one of the girls from the entertainment team approached me and asked if I wanted to participate. She gave me a drink and asked me to guess what was inside, but she went to every table except mine, as if I were contagious. At the end of the night, my mother confronted one of the entertainers about their behavior. The entertainer explained that because we were wearing green wristbands instead of blue like the French guests, it was hotel policy not to speak or interact with us. I was shocked by this, as I have stayed at many resorts and hotels and never encountered such exclusion. The role of entertainers should be to include everyone, not discriminate based on wristband color or language. Feeling extremely disrespected, I requested to speak with a manager. When I spoke to Maria, the assistant manager, and Tonghi, the head of the entertainment team, they appeared understanding. However, when I questioned Maria about the exclusion, she mentioned that the French guests had paid for the entertainment. I then asked her, Did I not pay the same amount for my all-inclusive package? Doesn't 'all-inclusive' include entertainment? She could only apologize and ask me not to write a negative review. In my opinion, this hotel has a lot to learn and improve upon. Even the French guests were shocked when I shared my experiences with them. Furthermore, I spoke to many guests with green wristbands who felt the same way I did. It is disheartening that in 2023, one has to choose a hotel carefully to avoid having their holiday ruined simply because they do not speak French. This is not our fault, and it is disappointing to see such a lack of inclusivity.

The beach experience was a bit hit or miss. We spent two nights there, with the first night in a room located in the main building. I would give it a maximum of 2 stars since the room was extremely basic and despite a recent renovation, it still felt old and worn out. Additionally, there were unexplainable and disturbing noises throughout the night, which were quite bothersome. However, upon our request, we were moved to a room in one of the smaller buildings outside the main building for the second night. The difference was remarkable. The room was charming, well-decorated, had a porch with a lovely view, and a nice shower. It was definitely worth the cost. Although the hotel facilities appeared a bit outdated with an 80s look and feel, the pool was pleasant and quite spacious. Moreover, the private beach, which was just a 5-minute walk away, was truly beautiful. The staff was exceptionally friendly and accommodating.