If I had to sum up this resort in a few words, I would say it was incredibly dull. During our mini-moon stay at Cap Juluca, my husband and I couldn't help but wonder what we were missing out on.
The whole property seemed lifeless, leaving us feeling extremely bored. Additionally, the buildings and rooms desperately need to be torn down and rebuilt. While the decor and some of the finishes were nice, you could easily tell how old the resort was by the leaks and poorly patched holes in the walls of the restaurants and rooms. The walls were so thin that I was convinced someone was in our room all night. The beds were as uncomfortable as sleeping on a rock, and this is coming from someone who prefers a firm mattress. We even had to complain to management about the beds, and their solution was to add pillow-tops. But why should we have to complain in the first place? Considering the price of the rooms, all the beds should have been comfortable from the first night.
As for the service, we understood that things move slower on "island time," but that excuse quickly lost its validity when we decided to leave our reservation at Cap early and stay at the Four Seasons instead. The difference in service between Cap and Four Seasons was like night and day. The atmosphere at Four Seasons was much more vibrant and upscale, and the food justified the price, unlike the disappointing meals at Cap.
One last thing worth mentioning is that I expected a 5-star resort to pay attention to detail and have a much more impressive view upon arrival. Unfortunately, most of the rooms faced a depressing "pond" with a view of rundown concrete buildings. As a Belmond property, I was unimpressed and had higher expectations for the level of detail and overall experience. I left this resort feeling incredibly disappointed with our mini-moon. I will definitely be avoiding Belmond properties for our honeymoon.