The Cove is a magical place that we were excited to return to for the second time. We booked the same ocean view suite, which has been nicely renovated and offers a spectacular view. However, we did feel that the bathroom could use some extra amenities, as the shower head and hose were a bit old and rusty. The bed was very comfortable and the room felt like home, with a nice and comfy couch.
The restaurant food was good and deliciously prepared, but we found it to be a bit overpriced, especially the breakfast. We had some issues with the service, as the staff was very nice but seemed undertrained. We experienced inconsistencies in the food service, with items sometimes being served incorrectly or missing, and had to go to the restaurant to place orders because no one came to take them for hours.
The beach service was also lacking, with some orders being forgotten and delays in service. We would have appreciated seeing the beach attendants cleaning up the beach in their free time. The housekeeping service could also use improvement, as the mini bar was never refilled, bathrobes were not changed in 7 days, and the outdoor shower was not cleaned.
On a positive note, the gym and yoga room had a beautiful view, and we enjoyed the pool as well. We hope that the management will provide the necessary training for the staff to match the quality and price of the hotel. Overall, we love The Cove and would recommend it, despite the service issues. We plan to return in the future.