Torre Lapillo

I stayed at the beach during the central period of August, and it was an experience I would rather forget. The staff, with a few exceptions, lacked experience and professionalism. The room had recurring issues such as a leaking air conditioner, clogged drains, and disposable glasses that were either used or not replaced. The staff showed little interest in resolving these problems. The room cleaning was acceptable, but the balcony table and chairs were never cleaned. The food was of poor quality and poorly cooked. It was even worse than what you would find in old company canteens. The hotel was located right on the beach, but the road leading to it was sandy and gravelly, causing fine dust to settle on everything, including our belongings and even our lungs, whenever a car or other vehicle passed by. The exteriors were poorly maintained, with dry plants and weeds in pots. The beach itself was very small, with limited individual spaces, and it was dirty. The lifeguard seemed more interested in using his cell phone than actually monitoring the beach until closing time at 7:00 p.m. Overall, the staff seemed more focused on making money rather than ensuring the well-being of the customers. They would easily replace a dissatisfied customer like me with 100 unaware individuals who would gladly book again next year. However, this review will not be the only action I take. I plan to send a more detailed email to the hotel expressing my dissatisfaction in stronger terms. I will also send a complaint to the Tourism Department of the Puglia Region, questioning the criteria used to assign stars to this establishment. Additionally, I will contact the Municipality of Torre Lapillo to inquire about the cleanliness and lack of lighting on the roads within its territory, despite their popularity. Although these actions may not bring about immediate change, at least I will have expressed my anger towards those who ruined my summer vacation. I strongly advise avoiding this place, and I sincerely hope they never reopen again.

We had a really terrible experience with the hotel website. We booked a family room for 3 adults, which was advertised as being 28 square meters. However, when we arrived at the hotel, the room was only about 13 square meters. It was impossible for three people to live comfortably in such a small space. The hotel manager was never present and did not make any effort to address our concerns. Their lack of professionalism was absolutely disappointing. The beach, which was advertised as having sandy shores, was actually located on a dirt road. The rooms had private balconies that overlooked the sea, but unfortunately, these balconies lacked privacy as they were accessible through French windows and everyone could see what their neighbors were doing. Additionally, there was a strange design flaw where guests staying in room 201 on the first floor and room 201 on the second floor had the windows of the neighboring bathrooms facing their balconies. This lack of privacy was quite unsettling. It is important to note that the payment is made during check-in, so if you decide to change hotels due to these issues, you will lose all the money you have already spent, as per the non-refundable reservation clauses. Despite our complaints about the size of the room, the hotel did not offer to change our room but instead modified the website by removing the information about the square footage.

The cleaning staff took our brand new cellphone!

Given that it is a 4-star hotel, the room for three people was incredibly cramped (and it would have been equally so for two). Every morning, our sleep was disrupted by noisy cars and trucks passing by and parking right beneath our window. The lack of soundproofing was evident, and the bathroom, which had no windows, had an extractor fan that operated randomly. Furthermore, there were only two electrical outlets in the entire room. The only positive aspects were the friendly and helpful staff, as well as the sea view. However, in order to enjoy beautiful beaches, one must venture elsewhere since the ones nearby were small and filled with Posidonia (not exactly dirty, but not suitable for swimming either). Clearly, this hotel falls short of its 4-star rating; perhaps it would be more fitting to consider it a 2-star establishment. I have no intentions of returning.

The beach has an incredible position and location, with excellent service and a highly skilled crew.