Upon our arrival, we were disappointed to find that the reception did not provide any guidance or assistance. The lack of support from the staff was quite frustrating, especially considering that we had chosen the ULTRA ALL INCLUSIVE package.
The bar staff was completely unhelpful and provided the worst service we have ever experienced. When you purchase an all-inclusive package, especially one labeled as ULTRA, you expect to have access to food whenever you need it, not just during limited breakfast, lunch, and dinner times.
The quality of the food was average, and we were hoping to try some traditional dishes, but unfortunately, there was no fish available. It was also disappointing to discover that despite paying for the ALL INCLUSIVE package, the bar only offered instant coffee, one type of draft beer (which tasted like water), and mediocre local alcoholic beverages. On the right side of the bar, there was an espresso machine worth 15-20k Euros and better quality bottled alcohol, but these came at an additional cost. It felt unfair and confusing.
To our surprise, we were asked to pay an extra 5€ for certain snacks, which seemed unnecessary. Additionally, we were required to pay a deposit for beach towels, which was unexpected.
The mattresses in our accommodations were very old and uncomfortable, making it difficult to get a good night's sleep. Moreover, there were no daytime or evening entertainment options available, which was quite disappointing.